Our Services

Computer Troubleshooters franchisees provide a full complement of computer services targeted toward business owners and home office users.

Are you tearing your hair out with frustration from computer viruses, error messages and other problems? Or maybe things are ok but you're thinking about upgrading and don't know where to start or what all the jargon means? Relax - every day Computer Troubleshooters around the globe are helping people just like you. 

Here's a sample of some of the technology areas you can get help with. If you don't see your specific need listed, just make a free phone call to us and describe your situation. We'll see if we can help or if we can recommend an expert in that field

Hardware Setup, Support, Troubleshooting and Repair

Followed the instructions but your new gadgets are still not working? Does your computer refuse to come to life even though you know it's plugged in? We can troubleshoot your hardware problems then discuss with you the best options for repair or replacement.

Hardware Upgrades 

Sometimes older computers just can't handle any more new software or new gadgets. But upgrading some components may be a cheaper option than buying a whole new computer. We can provide advice on upgrading your current PC with more memory, new DVD drives, bigger hard drives, or other components. And to save you time, our comprehensive quote will also include us installing the parts, at your place if possible. 

Independent Advice and Consulting

Technology can be a minefield of jargon and convincing salespeople. We'll talk to you in English about your requirements and what technology you really need. We use and recommend Microsoft's Small Business Assessments for capturing your goals and how your business works, then matching technology to those needs.

Internet and Email Setup and Troubleshooting

Do you feel lost without your email or the internet? Is your internet provider being less than helpful? We can address any issues related to your computer and confirm if you indeed have a 'working' setup. Then we'll intercede on your behalf and talk to your ISP - we can use jargon right back at them and will stay on the case until you get the results you deserve. 

Virus Protection and Internet Security

There are so many different anti-virus programs out there, and just because they are sold by major retailers doesn't mean they are the best! We can advise, supply and install virus protection software and Internet security tools for your computer. If it's too late, our computer tune-up will find and remove the culprits lurking amongst your computer's system files.

Networking

Two computers - one internet connection? 5 computers and a team working on one Word document? Or how about surfing the net with your laptop from the comfort of your hammock, poolside? We can advise on, supply and install equipment to get you 'networked' via cables or wireless. And we'll talk to you about other important considerations such as best practices for file-sharing and backups. 

Cleaning and Reactive Maintenance

Are your computer's responses less than enthusiastic? Does it not seem to have the same 'get up and go' as when you first bought it? We can help with one-off or regular cleaning and maintenance services, to keep your PC working the way it should. If you'd prefer, we'll clean-up and tune-up your PC then show you how to maintain it.

Monitoring & Proactive Maintenance

Taking a gamble & hoping that your computer will work when you turn it on on Monday morning? Do you know if your hard disk has been experiencing errors or will you only find out when it crashes completely? Our industry-leading managed services program will monitor your systems 24x7 for any 'hidden' problems and alert us so they can be addressed before they turn into major outages.

Software Installation, Support and Troubleshooting

Is your computer running well, but one particular program is misbehaving and bringing up error messages? We can help diagnose problems with most major software packages. If your current software support helpdesk is less than helpful, we can talk technical to them and help you get the results you deserve.

Training

Would you like a few tips and tricks to make your life easier? We can explain things in plain english, work out what you do already know, and then plan some training to take your skills to the next level. You'll be emailing or searching the Internet in no time - we make it easier than learning to drive!

What is unique about Computer Troubleshooters?

The Computer Troubleshooters approach is very different from most other computer service providers.

We provide a high level of friendly, personalized service. We are located close to our customers - which means that we can respond quickly and cost effectively help to meet their needs.

Our integrated network means that our customers aren't dependent on just one person. The total franchise team of technical experts with a wide range of skills and abilities backs up each operator so we can handle practically any situation.

Computer Troubleshooters operate with low operating costs which means that our services are less expensive than many other service providers.

Computer Troubleshooters prides itself on being one of the few international companies (perhaps the only international company) that focuses on Computer Service, Support and Training rather than the supply of hardware and/or software.

We are totally independent of any hardware or software supplier and this allows us to work with and for the customer. We provide solutions and give advice that focus on the customers' real needs.

Ready to call Computer Troubleshooters? Visit our Contact page to find the Troubleshooter closest to you, or use our service request to send a service request electronically.