Get Instant Computer Help. Why Wait for a Technician? Remote Online Support is just a Click Away!

We offer remote online computer support Australia-wide

Remote Online support is great way to quickly resolve your computer problems in a cost-effective & convenient way. Especially useful for people who can not be at home (or in the office) to receive the computer technician onsite. You could be anyware and be doing anything while we fix your problem!

Our remote online support service provides you with an affordable way to get personalised service without an on-site visit. Lower cost for you and faster turnaround time!, Over 80% of computer problems can be fixed remotely. This means lower cost for you and improved productivity. Furthermore, backed by our 100% money back guarantee, you have absolute peace of mind!

What is Remote Online Support? Remote Online Support allows our technician to see and interact with your computer over an internet connection as if they were in front your computer. You will also be in constant communication with our support technician over the phone (we bear the cost of the call Australia wide). You ofcourse will be able to monitor and see everything that is done on your computer (or watch and learn how the experts do it!).

Is it safe & secure? Yes, the program we ask you to run only allows Remote Access with your permission and it is over an encrypted internet connection between our technicians’ computer and your PC.

How does it work? We will send you an email with a link to download a small program. All you have to do is click on the link and download the program and assign a PIN which is only known to you. You then give that PIN or password to the computer technician supporting you. The technican then remotely logons to your computer (via the ineternet connection) and takes control of your computer and fixes the problem. Even if the technician has to reboot your machine, once it is back online after the reboot, the technician simply reconnects.

NB:The technician cannot access your computer unless you have downloaded the program and given permission to allow remote access.

What are the Requirements for me to get remote Computer Support?

1) Internet connectivity. You will need a working BROADBAND internet connection (no dial-ups unfortunately). Use of 3G wireless dongle is fine.

2) Email access.  You will need access to a valid email account (hotmail, yahoo, gmail, etc)

Exceptions - When will remote support NOT work?

Remote Online support is not suitable if:

1) You have a hardware failure and it needs to be physically replaced (unless you can replace the hardware and then ask us to remotely login and configure it for you).

2) Your internet connectivity itself is a problem i.e you dont have a stable or working internet connection.

3) You need a new hardware setup or installation (e.g networking multiple Pcs).

4) Operating System upgrade i.e upgrade from Windows XP or Vista to Windows 7

Payment & Cost

All payment is made via a credit card. We have an online secure payment system with CommBank which we use to process your credit card payments. We do not retain any credit card information,  after payment has been processed over the phone, all credit card details is automatically discarded. 

Cost to you is only $27.50 per 15 mins. The clock starts ticking once the support technician logs onto your computer. As with our onsite support, all customers who spend over $100 automatically qualify and receive UNLIMITED FREE PHONE support for 1 year and are protected by our 100% money back guarantee - Click here to read more details.
 

Call us now on 1300 871 156 or contact us online for Remote Support